Placing an Order
Shop 24 hours a day, 7 days a week at healthomse.com. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care at 1-866-436-3393.
We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. While we are unable to accept Ashley HomeStore Gift Cards online, it is in the works; sign up for emails and we’ll notify you when it debuts.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after its been delivered (In-Home Delivery).
All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping– We ship smaller, lighter items via courier or mail (e.g. UPS or FedEx). Items may require assembly. You’ll receive notification as soon as the order ships. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather. Please read our Shipping and Delivery policy for more information.
No-Hassle Delivery + Assembly– https://www.healthomse.com/ will deliver larger items in one of two ways by using either an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via our healthomse shipping service: Premium Delivery service, which includes furniture assembly, furniture set up in your room of choice, and removal of all packaging materials, or Threshold Delivery service, which places your furniture, in its original packaging, inside your doorway or garage. If furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, furniture set up, unboxing, and removal of all packaging materials if you choose Threshold Delivery service. You will be responsible for any damage that results from your assembly of the furniture.
Within two business days of placing an order, you will be contacted to schedule No-Hassle Delivery + Assembly. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
Doorstep Deliveryservice requires that furniture be dropped off at the first dry area outside the doorway or garage in its original packaging. Please be aware that it is your responsibility to bring the furniture inside from the drop off area. You will also be responsible for furniture assembly, furniture set up, unboxing and removal of all packaging materials. Any damage that results from moving the furniture into the home or assembling the furniture will also be your responsibility. Doorstep Delivery may not be available for all items or purchases. Process for apartments and condominiums: When possible, items will be placed directly outside the unit in the hallway. If there are concerns or restrictions with elevators or by customer request, items will be left in the lobby/office; as long as the delivery team can obtain an authorized signature.
No-Hassle Delivery + Assembly and Doorstep Delivery do not include removal or rearranging of existing furniture, pictures, accessories, and similar items, set-up of electronic devices, or affixing any other merchandise to your structure. In preparation for delivery and to prevent in-home damage, ensure the area where you would like your furniture placed (No-Hassle Delivery + Assembly) or the drop off area where you would like your furniture placed (FREE Doorstep Delivery) is free and clear of existing furniture and any items that may obstruct the path of the delivery team. Please keep children and pets out of harm’s way during the delivery for their safety and the safety of our delivery team.
Delivery of Your Purchase
For No-Hassle Delivery + Assembly Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the Ashley HomeStore or Ashcomm LLC Team delivering your order—the phone number is located in your order confirmation email.
Items that are refused will be covered by our Return Policy.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For Standard Shipping, please Contact firstname.lastname@example.org. You will receive an email confirming the canceled order or items, of a canceled order. If the product has already shipped, you may return it under our Return Policy.
For No-Hassle Delivery + Assembly orders, you can cancel the order simply by email@example.com. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.